PROMO CODES

Mylee reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
Promotional codes have no monetary value and cannot be exchanged for cash.
Promotional codes cannot be used in conjunction with any other offers or promotions. Offers are not valid on sale items or other discounted products.
 

ORDERING AND CANCELLING THE ORDERS

When you order online you will be asked to check all your details before placing your order by clicking on the "Proceed to check out" button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however, please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered.

Accepted Payment Methods – Online Orders

  • Maestro/Switch
  • Mastercard
  • Visa
  • Visa Debit
  • Visa Electron
  • Solo

Currency

The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.

IMPORTANT INFORMATION

For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

CHANGES TO DELIVERY ADDRESS, METHOD OF PAYMENT AND INFORMATION ON YOUR ACCOUNT

When ordering from our Website, you can contact us to give us a different delivery address or change your method of payment. You can also e-mail us through our Website to: Select a different delivery address Change your method of payment Change your address, telephone number, other contact details

ORDER CANCELLATION

On some occasions, orders or parts of an order may be cancelled by our system due to:

  • Problems with processing payment information
  • Unavailability of the item(s)
  • Inability to deliver to address provided
  • Your request for cancellation
  • Duplication of the orders

If you would like to cancel your order please e-mail info@mylee.co.uk with your order number. If your order has already been dispatched, we will notify you of this fact. Then once you receive the item(s), please return them in accordance with the Returns Procedure below.

RETURNS PROCEDURE

Mylee.co.uk offers a 30-day-returns guarantee on all orders. You have the right to return your goods within 30 days of receiving them, though this does not apply to items that have been altered, are missing labels or have signs of having been used or damaged. If you wish to return any goods using our 30 day returns guarantee you must inform us within 14 days of receiving your order and reasonable care must be taken to ensure the goods remain in good condition. All costs for sending goods back are at the expense of the buyer and we do not cover those costs.

If you opt to return the goods you purchased, we strongly advise requesting proof of postage as Mylee.co.uk is not responsible for goods missing in transit. Incorrect orders can be corrected subject to stock availability and additional postal charges are to be paid for by the buyer. If you receive an item that was not ordered by you and this was a mistake on our part, we will exchange the item at no extra cost. All goods must be returned by recorded delivery before a replacement can be sent.

Please note: Any items returned to us as a result of not being collected by the buyer or if an incorrect address was supplied, you are subject to a £3.99 deduction/charge if a refund or re-delivery is requested.